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| Informal learning is the natural way you learned to speak your language and to make sense of the world. It accounts for most of the way you learned to do your job and becomes more important as you mature. |
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| Blogs are series of online articles, posted frequently by a single author. Blogs make it easy for anyone to have a voice on the net. for personal or professional purposes. |
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| Wikis are on-line blank books, often written and edited by many authors. |
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| RSS is how you subscribe to feeds: updates of news, blogs, or virtually anything on the net. |
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| Tags are simple categories used to describe online information for retrieval.. You can even make up your own! |
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| Instant messaging is like an online phone call that relies on text instead of voice. |
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| Unconferences are gathering where the audience writes the agenda, usually at the beginning of the meeting. |
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| Social Networks hook people up with one another. |
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| Performance Support imbeds knowledge in the system instead of in the person |
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| Web 2.0 is today's World Wide Web, read/write web. Participants are active. |
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| Conversation is the most powerful learning technology ever invented; learning is social. |
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| Collaboration, working together, makes learning and working more productive; one head plus one head yields the equivalent of three or four heads. |
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