Internet Time Wiki / Fieldbook

Informal Learning Fieldbook for Managers

Decision-makers guide to adding value with social networks, performance support, and ...

less is more

action, not theory

reality, not symbols

What's it all about?

Enterprises are paid to create wealth, not control costs. But that obvious fact is not reflected in traditional measurements. Drucker

The key to long-run competitiveness is total customer satisfaction. but few companies seem to understand how radically their customary ways of doing business must change for them to profitably compete in today's global ecomnomy. Most seem to view the change as an evolutionary progression from the preseent, not a revolutionary overhaul of the way they do business. To profitably satisfy its coustomers in the long run, a comparny must be run as though the cusotmer were in charge. p. vii, Relevance Regained

Organic

Watts

Increasing customer loyalty
Forming new kinds of customer relationships
Cutting organizational cycle time and bureaucracy
Self-service learning for customers, partners, & employees
Using communities for recruiting and retention

Environment

Networks -> empowerment

The industrial age is over

Complex world where work is improv

Intangibles rule

Free the learners

Everything flows

Learning environment must be dynamic

Individuals

New generations

Homo zappiens

Psychological

Pattern recognition

Inner work life: they have emotions!

Amydala learning

Learning

social

community

= becoming

Organizational

interventions are carried out by specialists: trainers, KM, OD, HPT, network modelers, performance support, engineers, community builders

command and control out of balance

need longer perspective

Google

Great just isn't good enough.

Focus on the user and all else will follow.

Work

knowledge, not muscle

can keep going until very old age

Knowledge

networks

subcranial networks

fit

Nature of knowledge has changed

Ambient Finability, Everything is Miscellaneou, Connectivism, Watts

collective

Interventions

Learning, story-telling, communities, classes, conversations, performance support, and social networking are the channels through which content flows.